Job Description: Regional Director of Clinical Operations

Company: Champion Care LLC
Location: Wisconsin, Wisconsin (Wisconsin)
Job Category: Not Specified
Job Type: Full-Time
Salary: Not Specified

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Regional Director of Clinical Operations

Job Descriptions

 

 

Job Title:                  Regional Director of Clinical Services

Department:             Clinical Services

Reports To:             Managing Members

 

 

Summary

Provides, as a member of the regional team, the expertise, guidance, audit tools, training and information to enable the facilities to attain clinical standards and regulatory compliance.  Works with the Managing Members and Regional Director of Operations to develop, recommend, implement and monitor needs for the care delivery, projects and policy.  Provides direct supervision of DON’s and facility clinical staff.  Recommends product selection, formulary development and facility compliance with corporate care standards.

 

Essential Duties and Responsibilities

Include the following.  Other duties may be assigned.

 

• Understands, supports and interprets Champion Care’s vision and mission.
• Demonstrates knowledge of and assumes responsibility for education and implementation of policies and procedures.
• Ensures all standards of operating procedures and new developments adhere to company policy and business objectives within the context of Champion Care’s compliance plan.
• Coordinate the initial and ongoing development of resident care and clinical systems for the assigned skilled nursing facilities.
• Collects and validates monthly statistical data concerning clinical systems outcomes.
• Maintains complete files of all facility reports.
• Works with the Managing Members and Regional Director of Operations to provide direction and support to the facility clinical management team at all stages of planning, implementing new services or facility programs that impact quality of care and service.
• Participates in the scheduling and performance of mock survey reviews.
• Works with the Managing Members and Regional Director of Operations to ensure that Directors of Nursing Services have the necessary skills and competencies to effectively use the tools and systems available to support them in meeting quality of care standards.
• Monitors implementation plans for new and/or revised programs and systems for Champion Care clinical services initiatives.
• Participates in assigned special projects, taskforces, or other professional forums to develop, improve or implement programs, policies or standards.
• Represents, as requested, Champion Care to professional clinical services organizations and consults with industry experts for the current state of practice and trends in the provision of resident care and services.
• Exercises professional judgment in evaluating facility quality issues and notifies the Managing Members and Regional Director of Operations if issues are not resolved in a time frame defined by State and Federal Regulations, Champion Care clinical systems and/or Champion Care policies and procedures.
• Reviews quality indicators, standards of care and survey results, communicates results and makes recommendations for facility improvement strategies.
• Works with the corporate and regional team(s) to ensure that a Continuous Quality Improvement Program is in place for all Champion Care assigned facilities.
• Follows appropriate lines of communication and endorses the concept of “no surprises” for the corporation and corporate team.
• Participates in the Formulary, Product Selection Committee for the Clinical Services Department.

 

Supervisory Responsibilities

Manages 3-6 subordinate supervisors who supervise all employees in assigned Facility Nursing Departments.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include training employees; planning work; appraising performance; addressing complaints and resolving problems.

 

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

 

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People – Includes staff in planning, decision-making, facilitation and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Cost Consciousness – Works within approved budget; Conserves organizational resources.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibilities for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

 

 

Education and/or Experience

Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, client’s customers and the general public.

 

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

 

Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems and be able to master clinical information systems.

 

Certificates, Licenses, Registrations

Must be a Registered Nurse, Bachelor’s or Master’s degree in nursing or related field.

 

Other Skills and Abilities

• Minimum of five years’ experience in geriatric care and management.
• Excellent knowledge of skilled nursing regulations including interpretation and implementation for compliance.
• Ability to synthesize new regulations and clinical practice trends into clear policy and procedures.
• Excellent knowledge of quality management measurement to achieve customer satisfaction, desired clinical outcomes and business objectives.
• Ability to instruct in adult education and ability to design and deliver training.
• Excellent knowledge of the aging process and the physical, psychosocial and social needs of the long term care resident population.
• Proficiency in verbal and written communication, research and education expertise preferred.
• Above average knowledge of computer technology.
• Operations experience preferred.
• Willingness to travel
• Team player and team builder, ability to work with multiple levels of co-workers.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is occasionally required to stand, walk and sit.  The employee must be able to drive an automobile.